Every founder dreams of creating a lasting impact, building products that transform the industry and reshape the way people work.

When my co-founder Jeremy and I started Kustomer, it was clear customer support needed a reset. Legacy ticketing systems were not built around the people needing help. They broke the customer journey and left support teams stuck in reactive mode. We changed that with the Timeline, a breakthrough that put people – not tickets – at the center. The path we forged has become the one others now try to walk down.

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Kustomer is on a mission to transform the customer experience landscape, delivering support that’s seamlessly powered by AI. We aren’t bolting AI onto old infrastructure. Our platform has been purpose-built over the past decade, with the last two years dedicated to crafting our agentic architecture. The result is a full-stack, AI-native system designed to meet the demands of modern CX teams. More than 600 customer-first brands, including Reformation, Hexclad, and Priceline are already using Kustomer to drive better outcomes for their businesses.

To fuel this vision, we’ve raised $30M in Series B funding, led by Norwest, with continued backing from Battery, Redpoint, and Boldstart Ventures. This investment, on top of our Series A of $60M, propels our work forward: building AI that works hand-in-hand with support teams, delivering intelligent automation where it matters most, and empowering businesses to consistently deliver on their promises.

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